Hire an Offshore Live Chat Agent
A Live Chat Agent provides real-time support to website visitors and customers — answering questions, qualifying leads, guiding purchases, and resolving basic issues via chat to improve conversion and satisfaction.
Skills Required
What a Live Chat Agent brings to your team
Tools Commonly Used
Software they're ready to use
Cost Comparison
What you pay vs what you save
AU Equivalent Salary
$48,000–$60,000
per year (annual AUD)
Typical local hire cost for a Live Chat Agent in Australia, excluding super and overheads.
Adept Monthly Fee
$1,100–$1,400
per month (AUD, all-in)
$13,200–$16,800 per year. Includes talent, HR, payroll, and compliance management.
Estimated annual saving
~A$39,000 per year
Based on midpoint AU salary vs average Adept annual fee. Excludes super, leave loading, and local recruitment costs.
Why Offshore
Why hire an offshore Live Chat Agent?
Keep chat response times under 60 seconds without a local hire
Simultaneously handle 3–5 concurrent chats — high efficiency for peak traffic
Improve website conversion by converting browsers to buyers via proactive engagement
Industries
Industries that hire a Live Chat Agent
Hire in Your State
Hire a Live Chat Agent by state
Common Questions
Hiring a Live Chat Agent — FAQs
Ready to hire an offshore Live Chat Agent?
Tell us your requirements and we'll match you with the right candidate in as little as 10 days. From A$1,100/mo.