Hire an Offshore Customer Service Representative
A Customer Service Representative handles customer enquiries, resolves issues, processes orders, and delivers a positive brand experience across phone, email, and live chat channels.
Skills Required
What a Customer Service Representative brings to your team
Tools Commonly Used
Software they're ready to use
Cost Comparison
What you pay vs what you save
AU Equivalent Salary
$50,000–$65,000
per year (annual AUD)
Typical local hire cost for a Customer Service Representative in Australia, excluding super and overheads.
Adept Monthly Fee
$1,100–$1,500
per month (AUD, all-in)
$13,200–$18,000 per year. Includes talent, HR, payroll, and compliance management.
Estimated annual saving
~A$41,900 per year
Based on midpoint AU salary vs average Adept annual fee. Excludes super, leave loading, and local recruitment costs.
Why Offshore
Why hire an offshore Customer Service Representative?
Extend support coverage and volume at 50–60% of local CS cost
Filipino customer service staff are globally recognised for warmth and English proficiency
Scale up during peak periods without permanent local headcount increases
Industries
Industries that hire a Customer Service Representative
Hire in Your State
Hire a Customer Service Representative by state
Common Questions
Hiring a Customer Service Representative — FAQs
Ready to hire an offshore Customer Service Representative?
Tell us your requirements and we'll match you with the right candidate in as little as 10 days. From A$1,100/mo.